International Shipping
Zinzi Yoga and Zohm are Hong Kong based companies.
Free delivery in Hong Kong.
International Shipping is available. Please send us a message in the "Get In Touch" box and we can provide you with a customized quote on cost and delivery time in order to provide you the best options possible.
Shipping companies available: Hong Kong Post, SF Express, DHL, FedEx.
Return Policy for Zohm Products
Zinzi-Yoga and Zohm hope that you love your new goods!
However, if you changed your mind or no longer want your item, we have an easy 15 days return policy for your peace of mind.
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All products must be unwashed and unused with original packaging and will be subject to inspection.
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Returns allowed within 15 days from the delivery date..
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No refunds will be accepted after 15 days.
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All original shipping charges and taxes are non-refundable.
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You must also be able to provide proof of purchase, for example your order number and date of purchase.
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If any of the above conditions are not met, we may not be able to provide you a refund.
Please note that we will refund the full cost of the returned item, minus any promotional code which were used in the order.
How to process return:
Please contact us through the "Get In Touch" box with the following information:
Name:
Contact Number:
Email Address:
Customer Order Number:
Date of Purchase:
Reason for Return:
After receiving your request, we will study your case and give you more information on how to proceed
Please note:
We are not responsible for any delays in delivery, and you (the customer) are responsible for the return shipping and handling charges. To allow for any items lost in transit, we recommend that you send all of your returns via registered post.
Once we receive your return at our warehouse, it will take about 7 business days to process. After your return has passed successfully the inspection process, your funds will be credited back to your original method of payment. Please keep in mind that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
If you are experiencing any problem within the first 90 days of your purchase, or you feel something is just not quite right, please contact us through the "Get In Touch" box and we will work it out with you.